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Keeping Your Systems Running
From validation and 24/7 maintenance to upgrades and integration — ATECH keeps your automation systems running at peak performance, year after year.
Automation systems are long-term investments. ATECH's services portfolio protects that investment with structured maintenance, regulatory validation, and continuous improvement — delivered by Schneider-certified engineers across Egypt and KSA.
BMS Validation (GxP/GEP)
Full computer system validation for BMS and EMS in pharma, biotech, and life-sciences facilities.
• URS, FS, DS documentation
• IQ / OQ / PQ protocols & execution
• 21 CFR Part 11 audit trails
• Periodic re-validation & change control
Annual Maintenance Contracts
Bronze, Silver, and Gold tiers with response-time guarantees, scheduled visits, and remote support.
• Preventive & corrective maintenance
• Scheduled site visits
• 24/7 remote diagnostics
• Spare parts coverage (Gold)
Upgrades & System Integration
Migrate legacy controls, integrate third-party systems, and extend coverage as your facility evolves.
• Hardware & software upgrades
• Legacy migration to EcoStruxure
• Third-party system integration
• Capacity expansion & retrofits
Service Level Agreements
SLA & Response Tiers
Choose the maintenance tier that matches your facility's criticality and uptime requirements.
| Coverage | Bronze Standard cover |
Silver Extended cover |
Most Popular Gold 24/7 critical cover |
|---|---|---|---|
| Response Time (Critical) | Next business day | 8 hours | 4 hours, 24/7 |
| Site Visits / Year | 2 | 4 | 12 + on-demand |
| Remote Support | Business hours | Extended hours | 24/7 |
| Preventive Maintenance | Annual | Bi-annual | Quarterly |
| Spare Parts | Quoted separately | Critical spares | Full inclusion |
| Software Updates | Major releases | Major + minor | All updates + patches |
| Reporting | Visit reports | Quarterly reviews | Monthly + KPIs |
| Training Hours | — | 4 hrs / year | 16 hrs / year |
How We Work
Our Process
Assess
Site audit, system health-check, and gap analysis against your operational targets.
Plan
Tailored maintenance plan, SLA selection, spare-parts strategy, and risk register.
Execute
Scheduled visits, preventive tasks, corrective fixes, and validated change control.
Monitor
24/7 remote monitoring, KPI dashboards, and continuous improvement reviews.