Keeping Your Systems Running

From validation and 24/7 maintenance to upgrades and integration — ATECH keeps your automation systems running at peak performance, year after year.

Automation systems are long-term investments. ATECH's services portfolio protects that investment with structured maintenance, regulatory validation, and continuous improvement — delivered by Schneider-certified engineers across Egypt and KSA.

BMS Validation (GxP/GEP)

Full computer system validation for BMS and EMS in pharma, biotech, and life-sciences facilities.

• URS, FS, DS documentation • IQ / OQ / PQ protocols & execution
• 21 CFR Part 11 audit trails
• Periodic re-validation & change control

Annual Maintenance Contracts

Bronze, Silver, and Gold tiers with response-time guarantees, scheduled visits, and remote support.

• Preventive & corrective maintenance • Scheduled site visits
• 24/7 remote diagnostics
• Spare parts coverage (Gold)

Upgrades & System Integration

Migrate legacy controls, integrate third-party systems, and extend coverage as your facility evolves.

• Hardware & software upgrades • Legacy migration to EcoStruxure
• Third-party system integration
• Capacity expansion & retrofits

Service Level Agreements

SLA & Response Tiers

Choose the maintenance tier that matches your facility's criticality and uptime requirements.

Coverage Bronze
Standard cover
Silver
Extended cover
Most Popular
Gold
24/7 critical cover
Response Time (Critical) Next business day 8 hours 4 hours, 24/7
Site Visits / Year 2 4 12 + on-demand
Remote Support Business hours Extended hours 24/7
Preventive Maintenance Annual Bi-annual Quarterly
Spare Parts Quoted separately Critical spares Full inclusion
Software Updates Major releases Major + minor All updates + patches
Reporting Visit reports Quarterly reviews Monthly + KPIs
Training Hours 4 hrs / year 16 hrs / year

How We Work

Our Process

1

Assess

Site audit, system health-check, and gap analysis against your operational targets.

2

Plan

Tailored maintenance plan, SLA selection, spare-parts strategy, and risk register.

3

Execute

Scheduled visits, preventive tasks, corrective fixes, and validated change control.

4

Monitor

24/7 remote monitoring, KPI dashboards, and continuous improvement reviews.